Walked into a Wind store on C. SO Garibaldi 73 in Milano with my iPad 3G. Asked for a dataplan to last over a couple of days and got the Mega Unlimited. Looked perfect even if €35 is a lot for just a weekend.
Was told that activation could take at most 24 hrs. SIM in iPad, it was activated after just a few hours. But internet only worked for a couple of minutes.
Back in the store today, I was told there was no credits remaining – the few minutes of internet I used was before Mega Unlimited was enabled. I was not told before that could happen. I was also informed today I should have received and confirmed a SMS, but as everyone know – that’s impossible on an iPad.
My €35 gave three minutes of internet. Thats even more expensive then roaming on my swedish subscribtion.
In the store there was absolutely no help provided, I was only pointed to calling 155 – were everything is in italian.
I am soo disappointed. It would have been so easy for the people in the store to sort this out, since what’s been delivered was clearly not what I asked for.
I hope they get to pay a high price for robbing me of €35, and that they learn the importance of happy customers in our times…